Interested in starting your own entrepreneurial journey in business services but unsure what to expect? Then read up on our interview with Brittney Johnson, Owner and Founder of Virtual Synergy Consulting, located in North Canton, OH, USA.
What's your business, and who are your customers?
I run a customer experience (CX) boutique that serves mid-sized businesses (usually female-owned) making at least 7 figures to develop their CX through my 3-Day VIP Intensive.
Tell us about yourself
I got started back in 2019 while working as a Vocational Rehabilitation Coordinator for a nonprofit. I started as a Virtual Assistant and the goal at the time was to be able to work from home and spend more time doing things I enjoyed. I actually spent my rent money to attend my first business conference in Houston, TX. I got my first client at that event. I continued to work full-time and build my business on the side until 2020.
In February 2020, I was told by my then employer that I would need to return to work in a couple of months. That was an absolute no for me as I was not willing to risk the health/safety of my family. So, I went full-time in my business. Since then, I've worked as a VA, and an Online Business Manager, became a Certified Director of Operations, and now serve clients as the CX Specialist.
What's your biggest accomplishment as a business owner?
My biggest accomplishment to date would be running my business full-time for over two years now! I've even niched down to focusing solely on customer experience.
What's one of the hardest things that comes with being a business owner?
The hardest thing is continuing to nurture and develop a mindset that will allow you to continue growing — it's absolutely necessary because business has peaks and values at every level.
What are the top tips you'd give to anyone looking to start, run and grow a business today?
- Find a mentor/coach.
- Continue developing your skills. Become a lifelong learner because you don't know what you don't know.
- Get comfortable being uncomfortable because the growth lies on the other side of your fear.
Where can people find you and your business?
Website: https://virtualsynergyconsulting.com/
Facebook: https://www.facebook.com/BrittneyJOpsSupport
Instagram: https://www.instagram.com/virtualsynergyconsulting/
LinkedIn: https://www.linkedin.com/in/brittneyjjohnson/
If you like what you've read here and have your own story as a solo or small business entrepreneur that you'd like to share, then please answer these interview questions. We'd love to feature your journey on these pages.
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