Interested in starting your own entrepreneurial journey in health and wellness but unsure what to expect? Then read up on our interview with Julie Bossé, Owner of NewU Physio Inc., located in Orléans, ON, Canada.

What's your business, and who are your customers?

NewU Physio is a multidisciplinary rehabilitation clinic that includes Physiotherapy (sports & orthopaedics, vertigo & dizziness, and head, jaw, and spine), Myofunctional Therapy, and TCM Acupuncture (mental health, pain, women's health and fertility, digestive issues, etc.). Our customers are patients of any age (infants all the way to geriatrics) who seek our services for issues in the domains above. We believe in collaborative care and always strive to provide the best possible service to our patients to maximize their health and recovery.

Tell us about yourself

I started working as a physiotherapist in 2006. I worked in 2 wonderful clinics for over 13 years. After my second maternity leave, I had a great opportunity to start a practice, sharing the clinical space with my sister, Karine Bossé - Echo Audiology, within my community. I was born and raised in Orléans and to be able to come back to my roots and provide bilingual services in my neighborhood was amazing!

I love what I do! I am passionate about being a physiotherapist and providing my patients with the best quality of care. Seeing them improve and reach a better quality of life is my daily reward. I also love learning and am constantly involved in continued education. My practice definitely prides itself in giving patient centered-care.

I also love being a practice owner and having an amazing team. The dream was to gradually grow into a health hub where collaborative care is at the forefront for improved patient care.

What's your biggest accomplishment as a business owner?

I opened my practice nine months before the COVID shut down. I started as a one-person business (just me!) and grew to now having seven practitioners, one office manager, and four medical receptionists in only three years with the extra challenges COVID brought on. My practice has grown so much in the past three years; I believe that is an amazing accomplishment!

It is also important for me to give back to my community. We hope to proceed with a pilot project where we will do a quick binocular vision screening in grade 1 classes. Our goals are to do some research into whether the presence of visual skills issues correlates with reading difficulties in this age group and the prevalence. We hope to educate our community on this issue in order to help parents seek care for their children when appropriate in order to improve their reading and writing skills prior to an age when children read to learn, as this is often overlooked.

What's one of the hardest things that come with being a business owner?

I think for any new business owner, it is important to have a clear vision of what you want your business to represent/be. If you can clearly outline your mission, goals, and values, the rest will be easier.

Also, anyone starting a new business needs to realize how demanding in terms of hours and mental load the first years will be while you're getting it off the ground. It is normal; over time, it will settle if you set it up correctly.

What are the top tips you'd give to anyone looking to start, run and grow a business today?

  1. Surround yourself with good people who are qualified but have similar values and visions to yours.
  2. Trust your staff and empower them!
  3. Create a sustainable culture that promotes a positive work environment.

Is there anything else you'd like to share?

Book an appointment here.

Where can people find you and your business?

Website: https://www.newuphysio.com/
Facebook: https://www.facebook.com/NewUPhysio/
LinkedIn: https://www.linkedin.com/company/newu-physio/

If you like what you've read here and have your own story as a solo or small business entrepreneur that you'd like to share, then please answer these interview questions. We'd love to feature your journey on these pages.

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