Interested in starting your own entrepreneurial journey in pet care but unsure what to expect? Then read up on our interview with Tristan Flynn, co-owner of Jollytails, located in Halifax, NS, Canada.

What's your business, and who are your customers?

Jollytails offers Dog daycare, grooming, training, and high-quality pet retail at 4 locations in Halifax, Nova Scotia. Our customers are those that want the best for their pet - high-quality professional care and products - not just the regular stuff you find at big box stores! Our customers are part of our family as we see them over and over again!

Tell us about yourself

Once I got my own puppy, I realized I had no idea what I was doing. Finding information online was confusing and difficult, and there were so many different messages. I wanted to learn how to do the best for my new puppy. Thirteen years later, we grew into 4 locations, and I teach almost 40 puppies each week in class!

What's your biggest accomplishment as a business owner?

We were proud to offer our first franchise location - we are also proud of how well our staff is compensated and treated. We offer 15$ starting wages and bonuses, and health benefits to our team.

What's one of the hardest things that come with being a business owner?

Seeing our long-term dogs pass away. The dogs also become part of our family, and we grieve with the owners when they lose them.

What are the top tips you'd give to anyone looking to start, run and grow a business today?

  1. Focus on giving the best customer experience.
  2. Always make safety your top priority.
  3. Be prepared to work 24/7 for at least the first two years if you want to be truly successful.

Is there anything else you'd like to share?

We hope to see your dog soon at Jollytails!

Where can people find you and your business?

Website: https://jollytails.ca/
Twitter: https://twitter.com/jollytails

If you like what you've read here and have your own story as a solopreneur that you'd like to share, then email community@subkit.com; we'd love to feature your journey on these pages.

Feel inspired to start, run or grow your own subscription business? Check out subkit.com and learn how you can turn "one day" into day one.