Interested in starting your own entrepreneurial journey in health and wellness but unsure what to expect? Then read up on our interview with D'Arcy Bain, owner of D'Arcy Bain Physiotherapy, located in Winnipeg, MB, Canada.
What's your business, and who are your customers?
Private practice physiotherapy clinic treating orthopedic conditions from injury, overuse, and post-surgical (hip, knee, and shoulder).
Tell us about yourself
I have worked as a physiotherapist for 50 years, and DBP has been running for 40 years. We have grown to 4 clinics with 18 skilled and experienced professionals. I started wanting to treat athletes, and then with their improvement, I started treating their families. Now, we see a wide demographic of patients that we help to return to their sport, job, recreation, family activities, or increase their independence.
What's your biggest accomplishment as a business owner?
Over the years, I have had over six physiotherapists work with me for over 30 years. They are retiring, and I am in the 3rd wave of hiring great therapists. The retention of physiotherapists is based on our culture of learning, teamwork, and supporting every professional in their personal and professional lives.
What's one of the hardest things that come with being a business owner?
Separating yourself from your staff to make all decisions without a personal bias. Decisions are made on merit and team contributions.
What are the top tips you'd give to anyone looking to start, run and grow a business today?
- Have a policy manual to deal with all HR situations.
- Treat every patient to the best of your ability making their clinical experience one that decreases their symptoms and improves their abilities. In the health care business, the patients are your 'word of mouth' advertising, the most powerful message.
- Plan for and enjoy activities, celebrate accomplishments, and treat staff to lunches, birthday cakes, and team-building events.
Where can people find you and your business?
Website: https://winnipegphysio.com/
Facebook: https://www.facebook.com/darcybainphysiotherapy/
Instagram: https://www.instagram.com/darcybainphysio/
If you like what you've read here and have your own story as a solopreneur that you'd like to share, then email community@subkit.com; we'd love to feature your journey on these pages.
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